Managing User Feedback
One of the most powerful features of NanoLog is its ability to turn a one-way communication channel (release notes) into a two-way dialogue. Users can leave contextual feedback directly on your announcements from within the widget.
Why collect Feedback via the Widget?
- High Context: When a user reads a feature announcement and immediately leaves feedback, you know exactly what sparked their thought. The feedback is tied directly to the specific post.
- Reduced Friction: Users don't have to leave your app, navigate to a separate support portal, or open their email client to tell you what they think. The input field is right there.
- Sentiment Tracking: Alongside written text, users can react with sentiment emojis (Happy, Neutral, Sad), giving you a quick, aggregate view of how a new release is landing.
Viewing and Managing Feedback
All user responses are routed securely to your NanoLog dashboard.
- Navigate to the Feedback section in your dashboard sidebar.
- Here you will see a unified inbox of all comments and reactions across your entire project.
- If you have Secure Identity enabled, you will see the exact email or User ID of the person who left the feedback. If not, the feedback will appear as "Anonymous".
- Use the filters at the top of the inbox to sort feedback by Sentiment (e.g., show me only the negative reactions to see what went wrong) or by specific posts.
Collecting and reviewing this feedback regularly is the best way to close the product loop and ensure you are building what your users actually need.